![]() ![]() Close all apps except the one you are currently using.The issue is not resolved Go to the next troubleshooting step. The issue is resolved The sound can skip when another device (smartwatch etc.) is also connected. Stop the Bluetooth connection to any device other than the headphones.This may make you feel that the sound from the headphones is interrupted. When the Speak-to-Chat is set to ON, the headphones pause or mute the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. The issue is resolved The headphones setting was the cause of the issue. In the Sound tab, turn off the Speak-to-Chat function.Open the Sony | Headphones Connect app, and connect the device via Bluetooth.The issue is resolved The headphones settings were the cause of the issue. ![]() In the Status tab, select the arrow on the right side of the Adaptive Sound Control menu.Note: To disable the notification sound, open the Sony | Headphones Connect app and, in the Adaptive Sound Control screen, turn off Notification Tone When Switching.įollow these steps to turn off the Adaptive Sound Control function: When the Adaptive Sound Control is On, the notification sound (beep) tells you when the Noise Canceling or Ambient Sound Control setting changes. Turn off the Adaptive Sound Control function. Refer to the Bluetooth device manual for details on how to change the settings. Depending on the Bluetooth device, you may not be able to change the settings. If the music source device has the Wireless Playback Quality to LDAC - Connection Preferred setting option, use that setting to stabilize the connection. Note: If you play music using the LDAC codec, set the Bluetooth Connection Quality to Priority on Sound Quality. In the Sound tab, set the Bluetooth Connection Quality to Priority on Stable Connection.Open the Sony | Headphones Connect app, and connect the headphones and the device via Bluetooth.Switch the sound quality mode to Priority on Stable Connection.If the issue does not occur at home or somewhere with fewer nearby devices, then it is Bluetooth communication interference causing the issue, and not headphones. Using the headphones in a crowded place such as on a train or busy road, nearby devices may interrupt Bluetooth communication and cause sound interruptions, interference, or noise.Update the headphones' software to the latest version.
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